Command Center

Counter

Handle a drop-off or pickup from one place.

Archived tickets

Find completed jobs and restore them when needed.

Settings & tools

Shop details, templates, team access, backups, and integrations.

System health

Save, backup, Quo, and Square status.

Open Settings to check status.

Square Register & stock

Connect Square, choose your Register location, and set up signed payment webhooks.

Checking Square connection…

Booking capacity

Set the number of repair effort points your team can promise in one day. A routine job is 1 point; complex work uses up to 4.

Technician skills

Add a few repair types for each technician. Suggestions also use who's on shift and current workload.

Today

Focus on the jobs that need a decision.

Next best actions

🔗 Shortcuts

Add quick links to the tools and sites you use — sorted by category. Tick "Show to staff" to make one visible to your team too.

🚶 Waiting in store

    ⚠ Needs attention today

    📊 Day so far

    🗓 Daily routine

    Brain dump → today's list

    Anything on your mind, get it out of your head and in here. Repairs promised, callbacks, orders, errands.

      🔁 Shift handover

      End-of-shift notes for whoever's on next — anything they should know (waiting on a part, a fussy customer, cash movements).

        ⚡ 15-second booking

        Take the job at the counter fast: type the name, tap the device and repair, assign a tech, done. It logs a ticket straight onto the board.
        Device — tap one
        Repair — tap one

        🔳 Counter QR codes

        Print a QR for the counter or window so customers can scan straight to your pages.

        Repairs

        Loading repairs…

        Tools
        View options

        Customer quotes

        Give a price estimate before the job is booked. Tap the status to update it: Pending → Accepted → Declined. When they say yes, turn it into a ticket in one tap.

          Notes

          Sticky notes for anything — supplier contacts, ideas, reminders, prices to remember. Saved to your cloud automatically.

            Customer follow-ups

            Repairs to update, promised callbacks, holds, warranty claims. Anything with a customer's name on it.

              🧰 Parts inventory

              Repair parts — screens, batteries, ports. Assign a part to a job in the ticket editor and the count drops automatically, sets that job's parts cost, and shows true profit on Stats. Low stock is flagged for you and on the Today panel.

                📦 Purchase orders

                Order parts from a supplier. Add lines, create the PO, then hit Receive when the box arrives — stock goes up automatically and any job waiting on that part is un-flagged.

                    🏭 Suppliers

                    Your parts suppliers — contact, lead time and account number, so ordering and chasing is quick.

                      🔁 Parts returns (supplier RMA)

                      Log a defective part you're sending back for credit or replacement, and track it until it's resolved.

                        Reorder watchlist

                        Quick notes on other stuff to reorder or watch — cases, chargers, hot sellers. (Repair parts live in the inventory above.)

                          🛍 Quick sale

                          Ring up accessories — cases, chargers, protectors. Tap items to add them to the sale, take payment, done. Stock counts down automatically and takings show on Stats.

                          Stock

                            Square stock check

                            Compare accessory quantities with Square Register by SKU.

                            Connect Square and give matching items the same SKU in both systems.

                            🎁 Bundles / kits

                            Build a set-price bundle (e.g. case + screen protector, or screen repair + protector). It rings up as one line and counts the components out of stock.

                                📱 Phones for sale

                                Track phones you're reselling — model, storage, IMEI/serial and price. Print an eye-catching price tag + a financing tag for the shelf.

                                  📥 Buy a phone (trade-in)

                                  Buying a used phone in? Log it here — it goes straight into “Phones for sale” as stock. Check the IMEI first so you never buy a blacklisted or locked handset.
                                  Seller ID & compliance — required for the secondhand-goods register in most areas

                                  💳 Store credit & gift cards

                                  Issue store credit to a customer (great for trade-ins), or sell a gift card. Both can be redeemed at the Quick sale till.
                                  Store credit
                                  Gift cards

                                    Recent sales

                                      💸 Expenses / petty cash

                                      Log money out — parts bought over the counter, lunch, supplies. Feeds the end-of-day cash-up and this month's profit.

                                        💵 Cash drawer

                                        Count the float in at open and the drawer at close — the app works out what should be there and flags any variance.

                                        ↩ Refunds & returns

                                        No refunds yet.

                                          👥 Customers

                                          Everyone you've booked in, built from your tickets. Tap a customer to see their full history, protection status and contact them.

                                            🏢 Business accounts (net-30)

                                            For corporate/trade clients billed on terms. Book their jobs under the same account name, then print a statement of what's outstanding.

                                              🛡 Protection plans

                                              Protection/repair plans and member payments. Tip: word these as a repair/service plan (not insurance; no loss/theft) and check local rules.

                                              Members

                                                Plan tiers

                                                Set the monthly and annual price, claims allowed per year, and excess for each plan.

                                                😴 Win back lapsed customers

                                                Customers you haven't seen in a while — send a friendly nudge to bring them back. Set the window under ⚙ Receipt details → Loyalty & win-back.

                                                📺 Lobby TV display

                                                Turn your lobby TVs into a live showcase — phones for sale, prices, services, protection plans, promos and a "ready for collection" board. It updates itself from this app. On each streaming stick (Fire TV / Roku / Chromecast) open a browser to the link below and leave it full-screen.
                                                Give each TV its own channel (optional)
                                                Leave all three on the full mix, or point each TV at one channel using these links:
                                                Display settings
                                                Tip: your booking page is at . For reviews, paste your Google "review us" short link.

                                                🛒 Public "Shop our phones" page

                                                A customer-facing web page that lists your in-stock phones with prices and financing. Shoppers tap Reserve / ask about this and the request drops straight into your Online bookings to accept onto the board. Share the link on Google, Facebook, your bio or a window QR.

                                                📣 Promo & branding messages

                                                These rotate on the TVs. Great for "Trade in & save", "Screen repairs while you wait", seasonal offers or just your brand tagline. Staff can add them; they sync everywhere.

                                                  🏷 Sale & shelf tags

                                                  Print eye-catching shelf tags on your usual label size. Pick a badge, add the item and price. (You can also print a SALE tag straight from any phone in the Phones-for-sale list.)

                                                  🖼 Counter & window posters

                                                  Letter-size (8.5×11") posters branded with your shop name — print, and tape them up. They pull live info from your app where relevant.

                                                  🎓 Practice mode

                                                  New here? Turn this on and rehearse booking jobs, moving the board and ringing up sales — nothing is saved and nothing syncs to the real shop. Turn it off and everything snaps back to normal.

                                                  🛠 Repair walkthroughs

                                                  Your own step-by-step repair guides — build them once and new starters can follow along. Add tools, parts, a difficulty and a time estimate. Find them from the 🔎 search at the top too.

                                                    💷 Repair price helper

                                                    Not sure what to charge? Look it up in your price book, or work it out: parts + labour + overhead + margin. A confident quote every time.
                                                      Work out a price

                                                      📖 Staff guide

                                                      How to run the shop board. New starters: work through the checklist at the bottom.

                                                      Booking a repair in

                                                      Go to 🎟 Tickets. Fill in the customer's name, phone and email, tap the device (or use 🔎 Identify to look it up by IMEI/model), describe the repair, add a price and a promised-by date, then Add to board. If the customer gives an email, a tracking link is texted/emailed to them automatically.

                                                      The job lands in Booked in. If they're a repeat customer, their past repairs pop up as you type their name or phone.

                                                      Moving a job across the board

                                                      Each stage is a column: Booked in → In diagnostics → Awaiting approval → Waiting for parts → In repair → Ready for pickup. Move a card with the ◀ ▶ arrows, or drag it on a computer. The board updates live for everyone, so what you do shows on the other screens within a few seconds.

                                                      Waiting for parts

                                                      When you move a card into Waiting for parts, put in the expected date the part arrives. The whole card turns amber, and red if the part is overdue, so nothing gets forgotten. The 🧰 Parts to order list under the board gathers everything you're waiting on.

                                                      Finishing a job

                                                      In Ready for pickup, tap Complete ✓ to archive it. Record how it was paid (Cash/Card) via the ✎ edit screen or the 💵 invoice. On completion the customer automatically gets a receipt email with payment and warranty details.

                                                      The buttons on a card

                                                      ✏️ update (stage, note, call) · ✎ edit details · ★ mark rush (jumps to top) · 💬 text the customer (ready / quote / approval / running late) · ✉ email them · 📷 add photos of the device's condition · 💵 itemised invoice · 🧾 drop-off receipt · 🏷 print a Dymo label · 🖊 condition report · 📅 appointment.

                                                      Finding a job fast

                                                      Use the search box above the board (name, phone, device or ticket number), or 🔎 Scan to scan the barcode on a label with a scanner or the camera. Filter the board to My jobs or a colleague using the dropdown.

                                                      Quotes & notes

                                                      💬 Quotes is for price estimates before a job is booked — turn a "yes" into a ticket in one tap. 📝 Notes is a shared scratchpad. Internal notes on a ticket (🔒) are staff-only and never printed or emailed.

                                                      Golden rules

                                                      Always add the customer's phone (and email if they'll give it). Always set a promised-by date. Put a part ETA in as soon as you order. Move the card the moment the job changes stage — the board is only useful if it's up to date.

                                                      New-starter checklist

                                                      Shop stats

                                                      A quick read on takings and workload, pulled from your tickets.
                                                      Reports
                                                      Export CSV

                                                      Takings — last 14 days

                                                      Top devices

                                                      Revenue by device type

                                                      Completed repairs, grouped by category — see where the money really comes from.

                                                      Most common repairs

                                                      📈 Weekly takings — last 8 weeks

                                                      Repairs + retail + phone sales combined.

                                                      🧑‍🔧 Technician performance

                                                      Completed jobs per person (all time).

                                                      💰 Revenue by stream — this month

                                                      🕑 Busiest times — intake by hour

                                                      📅 Busiest days — intake by weekday

                                                      💵 Most profitable repairs

                                                      Total profit by repair type (price − parts cost), completed jobs.

                                                      📱 Phone resale profit

                                                      Made for Eamonn's cell phone store · Everything stays on this page — nothing is sent anywhere.